Disabled people should enjoy their right to access services the same as non-disabled people. This includes the way in which we communicate, as well as the physical access. Communication is a two-way process of understanding and being understood.

We need to consider our communication methods, and delivery, to ensure that all people have equal access to services. Therefore, inclusive communication includes the content of your message, how it is written or spoken, and where you disseminate it.

Access Alba can guide you through the many communication barriers which can often exist for disabled people, and enable you to create inclusive policies, documents and other materials.

By creating accessible and inclusive processes from the outset, your employees, clients and visitors can be assured of a positive and meaningful experience.